Return & Refund Policy

At PureHealth Oasis Inc., we strive to ensure your complete satisfaction with our products and services. This refund policy outlines the terms and conditions for returns and refunds for purchases made through our website, www.innerworkhealth.com

Refund Eligibility

We offer a 30 day money-back guarantee on all our products to our customers (unopened). To be eligible for a refund:

• The request must be made within 30 days of the original purchase date.
• The product can be returned unused or unopened.
• Products must be returned in their original packaging and well packed for shipping.
• A print-out of the invoice must be included
• Any item that does not meet the conditions above will not be refunded or exchanged.

Refund Process

To initiate a refund:

• Contact our customer support team or call to obtain a Return Merchandise Authorization (RMA) number.
• Include your original invoice or RMA number with your return to ensure proper handling.
• Return the product to the address provided by our customer support team.

Refund Timeframe

• All refunds will be processed within 72 hours of receiving the returned package and inspecting it.
• Customers will be notified of their refund approval or rejection
• After processing, it may take up to 5 business days for the refund to appear on your credit card statement.

Shipping Costs

• Return shipping costs are the responsibility of the customer.
• We recommend using a trackable shipping method to ensure the safe arrival of your return.

Non-Refundable Items

The following are not eligible for refund:

• Shipping and handling fees associated with the original purchase.
• Products damaged due to misuse or improper handling.

Exchanges

We offer a 30-day exchange program. You can return a product that is unopened and request another PureHealth Oasis Inc. product of equal or lesser value with free shipping. All exchanges are final.

Digital Products

For any digital products or services, refunds will be considered on a case-by-case basis due to the nature of these items.

Promotional Items or Free Gifts

Any promotional items or free gifts received with a purchase must be returned along with the original product to receive a full refund.

Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer support team immediately. We will arrange for a replacement or full refund, including return shipping costs.

Refund Method

Refunds will be issued to the original payment method used for the purchase. In cases where this is not possible, we will issue a company check.

Excessive Returns

We reserve the right to refuse refunds to customers who abuse our refund policy by making excessive or unreasonable returns.

Order Cancellation

Customers may cancel their orders within 24 hours of purchase for a full refund. To cancel an order, please contact our customer service team via email wecare@innerworkhealth.com or phone 1800 with your order details. Orders cannot be canceled once they have been shipped. Refunds for canceled orders will be processed within 5-7 business days.

Changes to This Policy

PureHealth Oasis, Inc. reserves the right to modify this refund policy at any time without prior notice. Changes will be effective immediately upon posting on our website.

For any questions or concerns regarding our refund policy, please contact our customer support team.

This refund policy aims to be fair and transparent while protecting both our customers and our business. We appreciate your understanding and cooperation.